Shipping Policy

At Tillit, we aim to make your shopping experience simple and convenient. We deliver orders across Pakistan through trusted courier services.

1. Delivery Areas

We currently offer delivery across Pakistan, subject to courier availability in your area.

2. Order Processing

Orders are usually processed within 3–5 business days after they are placed.

Orders may take additional time to process during weekends, public holidays, sales, or periods of high order volume.

3. Delivery Time

Estimated delivery time is generally:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Tillit may offer free shipping promotions or other delivery offers. The applicable terms will be displayed on the website.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers are responsible for providing a correct and complete delivery address and phone number.

6. Order Confirmation

For certain orders, our team may contact you by phone or message to confirm your order and delivery details.

If we are unable to confirm an order, it may be delayed or cancelled.

7. Tracking

Once your order has been dispatched, tracking information may be provided through the available courier service.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

8. Delivery Delays

Tillit is not responsible for delays caused by:

• Courier service issues

• Incorrect or incomplete address information

• Unreachable customers

• Weather conditions

• Public holidays

• Unexpected logistical or operational issues

• Other circumstances beyond our reasonable control

9. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order is returned because of an incorrect address, incomplete information, or the customer being unavailable to receive the parcel, additional delivery charges may apply for re-shipping.

10. Damaged Packages

If your package appears damaged when delivered, please contact Tillit as soon as possible and provide clear photos or videos of the package and product.

We will review the issue according to our Return & Refund Policy.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact Tillit through the contact information provided on our website.

Tillit — Smart Products. Smarter Living.